Republish from the special edition of Nextdeal (Issue 560)

Vassilis Christidis, CEO Allianz

Artificial intelligence (AI) is no longer an abstract promise for the future. It is already present and is fundamentally transforming the way businesses - and the insurance industry in particular - operate. At Allianz, we see AI not just as a technological tool, but as a strategic choice that can improve every aspect of our relationship with the policyholder: from the customer service experience to risk management.

Today, the insurance market is being asked to respond to several complex challenges: the need for digital adaptation, managing increased and more complex risks, and growing customer demands for direct, personalized and transparent solutions. The insurance sector globally is investing heavily in AI, but its full integration remains at an early stage. This is due to the complexity of regulatory frameworks and the industry's sensitivity to personal data. At Allianz we choose to approach this challenge systematically, focusing on three key pillars: technology, data and people.

Vassilis Christidis

Allianz Group has already integrated advanced AI applications in areas such as risk taking, data monitoring and fraud detection to improve efficiency and accuracy in its services. In Greece we use advanced tools such as Allianz GPT, natural language processing and image analysis technologies, reducing response times, enhancing accuracy and upgrading customer experience.

Beyond technological applications, however, we believe deeply in the importance of responsible AI integration. Success is not only judged by innovation, but also by ethics. It requires a strong governance framework, a clear regulatory environment, transparency and respect for personal data. At Allianz, we invest in parallel in training and upskilling our people, giving them the right skills to evolve along with the technology. Our strategy is to build solutions that scale, remain reliable and deliver real value - not only to the business, but also to the people who trust us. Technology is the catalyst, but people remain at the heart of it.

Allianz, as one of the world's leading insurance groups, is strategically investing in AI, setting standards and raising the bar for the industry globally. Here in Greece, we are particularly proud to be part of such a strong and innovative Group, as this allows us to access advanced AI technologies developed abroad and integrate them faster and more effectively into our domestic business environment.

The future of insurance is not either technological or human. It is both. It is hybrid, inclusive and accountable. And at Allianz, we are working every day to ensure that this future is not only more efficient, but also fairer for everyone.

Read below the article from the special edition of Nextdeal (Issue 560) in electronic format, page 51 (click bottom right to enlarge)