Republish from the special edition of Nextdeal (Issue 560)

Savvas Sidiropoulos, Managing Director, DAT Hellas
Dimitris Valavanis,Managing Director, DAT Hellas

How DAT Hellas' technology is transforming how insurance companies handle claims, reduce costs, and enhance customer experience

In the new era of digital transformation in the insurance industry, the demand for speed, accuracy, and transparency is no longer optional but a prerequisite. At this crossroads of technological and insurance evolution, DAT Hellas is here to change the game.

Savvas Sidiropoulos

Dimitris Valavanis

From technical information to digital claims management

DAT Hellas, a member of the leading German group DAT Group, operates in the Greek market with a clear vision: to bring the next generation of vehicle insurance management. From the assessment of the market and residual value of used cars to automated damage cost estimation, DAT Hellas’ solutions are designed to meet every need in the insurance process.

Their portfolio of services includes, among others:

• Repair cost estimation in seconds
• Complete damage assessment without human intervention
• Prevention and detection of insurance fraud through automation
• Integration of their tools into existing insurance systems
• Used vehicle valuation
• Residual value forecasting

All of DAT Hellas’ services are seamlessly integrated into the insurance companies’ systems, providing real-time data and optimizing their operational workflows.

Artificial Intelligence: The catalyst DAT Hellas offers the insurance industry

Artificial intelligence has revolutionized the landscape of the insurance industry, leaving behind any previous reservations. As a pioneer in providing high-tech services, DAT Hellas has become the first choice for insurance companies seeking comprehensive automation solutions, both in the claims process and pre-insurance vehicle inspection. DAT Hellas’ innovative tools not only increase productivity but also significantly reduce the operational costs of each insurance company.

DAT Hellas is known for its specialization in technical information, damage cost estimation, and supporting processes for garages, insurance companies, and assessors. With the introduction of Artificial Intelligence tools, DAT Hellas manages to offer more accurate, faster, and automated valuation methods, reducing the time and errors that often arise from traditional methods.

FastTrackAI® – Artificial Intelligence in practice

Particular mention should be made of the FastTrackAI® platform, which has become a game-changer for the insurance market. Through this platform, insurance companies can receive automatic damage cost estimates in less than a minute, based on photographic material uploaded either by the client, accident assistance, or even an employee of the insurance company.

The system leverages artificial intelligence for:

• Automatic recognition of the vehicle’s license plate and chassis number
• Damage detection directly from the photos
• Repair cost estimation based on DAT's database

In the same vein, FastTrackAI® combined with augmented reality (AR) technology is revolutionizing pre-insurance vehicle inspections. By following a simple digital guide for taking photographs, the customer can accurately capture the condition of their vehicle via their smartphone or tablet. The insurance company then receives the images, which not only highlight any existing damages but also confirm that the photographed vehicle is indeed the insured one, thanks to the recognition of the license plate and chassis number. The result? The issuance of the vehicle's current commercial value with accuracy and transparency, even before the insurance coverage begins.

All of this significantly facilitates the work of the expert, as in cases of minor damages, they can complete the process without the need for their physical presence or on-site inspection, saving time and resources, while simultaneously ensuring the completeness and reliability of the assessment.

Significant benefits for both the insured and the insurance company

In a changing market, insurance companies that invest in their digital readiness will enjoy significant advantages:

• Cost reduction by limiting physical assessments
• Faster customer service in an era where speed is crucial
• Increased productivity and efficiency
• Enhanced transparency in the claims process
• Reduced risk of fraud with the power of artificial intelligence

And, of course, the customer experiences a new insurance journey, where claim reporting and damage assessment are completed quickly (in under 60 seconds) and easily, even from their mobile device.

Training & support at every step for industry professionals

DAT Hellas doesn’t just provide tools. It invests in the continuous training of industry professionals by organizing specialized seminars and webinars, so that every partner can fully leverage the potential of digital technology.

The market is changing – Are you?

The insurance market is already on the path of digital transition. The question is not whether companies will follow, but when. Those who invest first will have the lead. DAT Hellas is already standing by insurance companies that are looking ahead, offering innovation with prestige, expertise with action, and technology with a human touch.

The digital revolution in car insurance has begun.

And DAT Hellas is here to lead it.

Read below the article from the special edition of Nextdeal (Issue 560) in electronic format, page 73 (click bottom right to enlarge)