Republish from the special edition of Nextdeal (Issue 560)

Konstantinos Semertzoglou, Managing Director, HDI Global SE Hellas

The rapid integration of Artificial Intelligence (AI) into the financial and insurance sectors has emerged as one of the most powerful forces driving transformation—both within our companies and across the market as a whole.

In an era where risks are becoming increasingly complex and unpredictable, and customer expectations demand greater personalization, the deployment of AI in insurance operations is no longer a strategic option—it is a necessity.

Konstantinos Semertzoglou
 

The insurance industry is evolving from a traditional "post-loss compensation mechanism" to a proactive partner in risk analysis, prevention, claims management, and a key contributor to social and economic resilience. Within this context, AI brings immense value across four key dimensions:

1. Risk Analysis and Pricing:
Through advanced analytics and machine learning, insurers can process vast volumes of data in real time, significantly improving underwriting accuracy—particularly in complex lines such as cyber insurance, infrastructure projects, and industrial facilities.

2. Claims Prediction and Assessment:
In lines such as motor and property insurance, AI enables rapid and accurate claims assessments by combining historical data, visual inputs, and IoT sensor data. This enhances operational efficiency and leads to a better customer experience.

3. Prevention and Risk Engineering:
AI can identify trends, early warning signs, and model risks through satellite data and real-time monitoring. This allows insured parties to implement preventive measures, ultimately reducing the frequency and severity of losses.

4. Customer Service and Experience:
From self-service portals to intelligent chatbots and personalized coverage recommendations, AI transforms the customer journey, improving speed, responsiveness, and service quality while reducing operational costs.

HDI Global SE’s Strategic Integration of AI:
At HDI Global SE, Artificial Intelligence is embedded in the core of our strategy. As a subsidiary of the Talanx Group, we have made significant investments in this direction, including:

- Chat@HDI: An advanced platform, similar to ChatGPT, supporting our teams with text generation, language translation, and code development, thereby enhancing productivity and efficiency.

- Policy Terms Comparison Tool: A solution leveraging Natural Language Processing (NLP) to automatically and accurately compare clauses between old and new versions of insurance contracts, promoting transparency and streamlining policy renewals.

- LLMs in Claims Handling (Claims Coverage Check): We have integrated Large Language Models (LLMs) into our claims evaluation process. This allows for automatic analysis of claims against the terms and clauses of the policy, delivering accurate, real-time recommendations on coverage, and supporting adjusters in making well-informed decisions.

In parallel, we leverage the expertise of THINX, the Talanx Group’s digital innovation hub, which develops pioneering AI and IoT solutions now integrated into our client service and operations platforms.

It is essential to emphasize that Artificial Intelligence does not replace human input—it enhances decision-making, increases accuracy, and frees up valuable human resources from repetitive tasks, allowing them to focus on higher-value activities.

Through these initiatives, HDI Global remains at the forefront of technological innovation, delivering high-value services and strengthening its competitiveness in the global insurance market.

At HDI Global SE Hellas, we monitor these developments with responsibility and vision. Investing in AI is an investment in sustainability, innovation, and trust. The Hydra Conference offers an excellent opportunity for meaningful dialogue and collective initiatives toward a smarter, more resilient, and more human-centric future for insurance.

Read below the article from the special edition of Nextdeal (Issue 560) in electronic format, page 71 (click bottom right to enlarge)