Republish from the special edition of Nextdeal (Issue 560)

Angeliki Mouratidou, FHAS, MBA, Dip. Mkg, BSc Mathematics, General Manager, Euroins Greece

The use of artificial intelligence (AI) by the insurance market is not some future scenario - it's already here. It is the new reality that is now shaping the present and future of our industry.

We are in a period where AI technology is gradually changing processes, improving products, and enhancing customer experience in the insurance sector. Advanced algorithmic models now allow analysis of enormous volumes of data in real-time, facilitating the personalization of insurance solutions and more accurate risk prediction. At the same time, machine learning systems continuously improve compensation processes, making them faster and more transparent.

Use of AI Applications by Euroins Greece

Euroins Greece is the first insurance company in the Greek market to incorporate the SilverDAT FastTrackAI® platform from DAT HELLAS into the claims assessment process, which is based on the DAT7XM neural network for analyzing vehicle damage photographs.

This advanced system has the ability to:

• Accurately identify damaged parts of the vehicle
• Evaluate the type and extent of damage
• Automatically calculate the cost of repair

The process is fully digitized and is carried out by appraisers through special access to the system.

Going a step further, for cases of simpler damage that do not require spare parts, we have implemented a Fast Track process through the DAT platform. This allows partner repair shops to send the assessment themselves, without requiring the physical presence of an appraiser.

Angeliki Mouratidou

Benefits of Using AI

In summary, I would say that the integration of artificial intelligence into our processes brings multiple benefits, such as:

• Significant reduction in service time and claims processing
• Greater accuracy in damage assessments
• Enhanced transparency in compensation processes
• Improved customer experience

It is important at this point to emphasize that Artificial Intelligence is not coming to replace the human factor, but to enhance its capabilities. The claims adjuster remains the central link in the service chain, as they:

• check the results produced by artificial intelligence
• proceed with the necessary actions to complete the process
• coordinate communication with policyholders and repair shops

The use of artificial intelligence (AI) at Euroins does not stop here. We are radically reshaping the way the Company communicates with both its Network and its customers. Through tools such as personalized educational experiences and interactive digital media, we want to offer targeted information and training, making advertising or educational material more accessible and attractive. One such example is the new Sales Regulation with AI-powered video, which we published a few days ago.

In an era where consumer expectations are continuously increasing, Euroins responds with innovative solutions that offer speed, reliability, and personalized service.

Euroins Greece confirms its commitment to wisely utilize new technologies to improve its services in the insurance sector.

Artificial intelligence is not simply a technological trend - it is the future of insurance. And at Euroins, this future is already here!

Read below the article from the special edition of Nextdeal (Issue 560) in electronic format, page 67 (click bottom right to enlarge)