Republish from the special edition of Nextdeal (Issue 560)

Yiannis Kantoros, CEO Interamerican

At Interamerican, we are creating meaningful value for our people, our customers, and society.Since 2022, Artificial Intelligence (AI) and Machine Learning have been an integral part of our strategic direction. With the exponential evolution of Generative AI solutions, we have further accelerated our investments, aiming to harness these technologies in an effective, responsible, and measurable way.

By 2030, our ambition is to fully transform into an AI-enabled organization, where artificial intelligence is applied horizontally and reused across all levels of operation. From customer service and claims management to fraud detection, document automation, regulatory compliance, and predictive analytics, AI is already transforming our everyday operations.

Yiannis Kantoros

We are focused on two core priorities:

• Personalizing the experience for our customers by delivering greater speed, convenience, and consistency across all channels.
• Increasing operational efficiency by empowering employees and partners with modern, data-driven, and automated tools.

We understand that successful AI integration depends on the quality of data. That’s why we are investing in data governance, organization, and enrichment – both from internal and external digital sources. At the same time, we are shaping a dynamic ecosystem of partnerships with technology companies, academic institutions, and startups that enhance our capabilities and accelerate innovation.

We design applications based on open standards and a modular architecture, so they can be easily scaled across multiple use cases. We remain agile, ready to integrate the ever-evolving capabilities of technology.

We are also establishing an internal governance framework that accelerates implementation while ensuring risk management and compliance.

With full respect for the new European regulatory framework on AI (AI Act), we embed principles of safety, privacy, and ethics into every step. At the same time, we are educating our entire organization – from leadership to every employee – to be ready to collaborate with technology, not just observe it.

At Interamerican, we shape the future with vision, responsibility, and strategic consistency. We are focused on creating long-term value for our people, customers, and society by investing in technologies that strengthen our human-centric mission and empower us to meet the challenges of tomorrow — from a position of leadership.

Read below the article from the special edition of Nextdeal (Issue 560) in electronic format, page 49 (click bottom right to enlarge)